Situation
The digital directories for Gold and Platinum members had been incrementally updated over the years but were long overdue for a comprehensive revamp. The client envisioned a fully reimagined platform that would unify the experience for both membership tiers while tailoring the content and data to each group’s unique offerings. This presented an exciting opportunity to design a modern, user-focused platform with the help of a talented team of copywriters, programmers, and project managers.
Problem
The existing directories lacked cohesion and modern functionality, which hindered user engagement and failed to meet evolving user expectations. It was crucial to maintain some familiar navigation patterns for current users while introducing innovative tools to enhance the experience. Balancing the needs of both Gold and Platinum members within a single design framework was a core challenge, requiring a nuanced approach to content differentiation and functionality.